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FAQ’s

Most Frequently Asked Questions

Shipping Policy

How long does it take to process and ship my order?

Orders are processed and shipped from our warehouse within 1-2 business days. For larger orders of 10 or more products, processing may take slightly longer.

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When can I expect to receive my order?

Domestic orders within India are typically delivered within 5-7 business days.

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Do You Ship Internationally?

Currently, we do not offer international shipping, but expanding our services to reach our global audience is in our future plans. Stay tuned for updates as we work towards bringing Divaah's collections to fashion enthusiasts worldwide.

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Refund & Return Policy

What is your return policy?

We offer easy returns within 7 days of receiving your order. Items must be unused, in their original condition, and packaging to qualify.

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Can I get an exchange or refund if my order is incorrect?

Absolutely. If you receive an incorrect order, you have the option to exchange it for the correct item, receive store credits, or opt for a full refund.

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How long does it take to process a refund?

After receiving and inspecting your returned item, refunds are processed within 4-7 business days.

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Are there any items that cannot be returned?

Due to hygiene standards, used or damaged items cannot be returned, unless the damage occurred during shipping or the wrong item was sent.

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Payments

Is their Cash On Delivery (COD) Payment option?

Yes, Cash on Delivery (COD) is available for all products.

You can also enjoy multiple industry standard pre-paid payment gateway options.

What payment methods do you accept?

We offer a secure payment gateway for UPI, debit/credit cards, wallets and netbanking.

We offer two payment gateways options- Razorpay and PhonePe.

We also offer COD (Cash on Delivery).

Order Tracking

How can I track my order?

Once your order is placed, you can track it through the 'My Account' page on our website. Your orders will be listed there with options to track their progress.

You will need to login to account if you haven't.

If you didn't login when ordering simply login using the email you used during checkout.
For further assistance you may also contact us without worry.

Sizing Information

How do I know which size to choose?

Sizing information is available on each product page to help you select the perfect fit.

Product Care

How should I care for my Divaah clothing?

For items with heavy work, we recommend dry cleaning to preserve their beauty.

For specific fabrics, dry cleaning is also advised, while others may be suitable for machine wash.

Please refer to the product care instructions on each product page for guidance.

Contact Information

How can I get in touch with customer support?

For any inquiries or assistance, please visit our "Contact Us" page for detailed contact information.

Discounts and Promotions

How can I find out about discounts and promotions?

Stay updated on exclusive discounts and special promotions by signing up for our newsletter. Be the first to know about our special offers and elevate your wardrobe with Divaah's curated collection.